Investor Grievance

Level-1 -To Listed Company / CB Management Services Pvt Ltd:

In the event the grievance / complaint is not redressed after submission of all requisite documents within the expected timelines as mentioned in the Investor Charter or the investor is not satisfied with the resolution, he/she may escalate the grievance / complaint addressed to the Grievance Redressal Division, by email to our dedicated id: gro@cbmsl.co  or through a letter (hard copy) addressed to.

Grievance Redressal Division,
CB Management Services Private Ltd.,
Rasoi Court, 5^th Floor

20 R N Mukherjee Road

Kolkata 700001

While lodging the grievance / complaint it is necessary for the investor to mention the following:

• Nature of Complaint
• Name of Issuer Company
• Folio Number / DP ID-Client ID
• Full Name of shareholder
• E-mail address and mobile number
• RE No./ Ref.No. provided by CB Management Services Pvt. Ltd
• Reference to any previous correspondence made in this regard
• Provide the relevant documents and
• Also update KYC and details, if there are any changes.

We shall send intimation of redressal / resolution of grievance / complaint via e-mail / physical letter, as applicable, within 21 days from the date of receipt of grievance / complaint.

Level-2 -To Stock Exchanges - Online registration of complaint / grievance on stock exchanges:

1. The nature of the complaint that can be lodged against listed company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.
2. If the company fails to redress the complaint within 21 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Level-3 -To SEBI - Online registration of complaint / grievance on SCORES

If the investor is not satisfied with the redressal / resolution of the complaint by the listed company / CB Management Services Pvt. Ltd, investor can lodge the complaint with SEBI on SCORES.

Grievance Redressal Mechanism at SEBI:

Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in

SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

As per a recent Circular, SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23, and SEBI Master Circular dated Aug 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

File a dispute through online dispute resolution portal in case of non-resolution of grievance by the intermediary within the specified timelines SMARTODR

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular

Investor Grievance

Escalation Matrix (Annexure A)

As required under Circular No. SEBI/HO/MIRSD-PoD-1/P/CIR/2023/72 dated 08th June 2023.

In the absence of a response/complaint not addressed to your satisfaction, you may escalate your complaint in the sequence of Escalation Matrix mentioned in the table below with a time gap of 15 days for each escalation.

Please quote RE-Number/Unique Reference Number (URN) of the response/complaint not addressed to your satisfaction while raising your complaint in the above escalation matrix.

Office Working Hours (Except Public Holidays)   Monday - Friday 10:00 AM - 5:00 PM